PhonePe Hiring: Looking to build your career with one of India’s leading fintech companies? PhonePe is hiring Merchant Onboarding Specialists for its Bengaluru office. This opportunity is ideal for graduates with excellent communication skills, a customer-first mindset, and an interest in customer support, merchant operations, and digital payments.
As a Merchant Onboarding Specialist, you will assist merchants with onboarding, resolve account and transaction queries, educate customers about PhonePe products, and ensure an outstanding customer experience.
PhonePe Hiring Merchant Onboarding Specialist – Job Details
| Company | PhonePe |
|---|---|
| Role | Merchant Onboarding Specialist |
| Location | Bengaluru, Karnataka |
| Qualification | Any Graduation (10+2+3) |
| Experience | Freshers / Experienced |
| Job Type | Full-Time |
| Salary | ₹3.8 – ₹5.8 LPA (Expected) |
About PhonePe
PhonePe is one of India’s largest digital payments and financial technology companies, serving more than 60 crore registered users and over 4 crore merchant partners across the country. The company offers digital payments, insurance, lending, wealth management, and other financial services while continuously expanding its technology ecosystem.
Role Overview
As a Merchant Onboarding Specialist, you will act as the primary point of contact for merchants, helping them with onboarding, account-related queries, transaction support, and issue resolution. You will work closely with internal teams to deliver quick resolutions while ensuring a seamless merchant experience.
What You’ll Do
- Assist merchants with onboarding and account setup.
- Resolve account and transaction-related queries.
- Handle customer interactions through multiple support channels.
- Follow support processes and SLA guidelines.
- Build customer trust through quality service.
- Escalate complex issues to internal teams.
- Educate merchants about PhonePe products and features.
- Suggest improvements to customer support processes.
What Are We Looking For?
- Excellent communication skills.
- Strong customer service orientation.
- Good learning ability and adaptability.
- Active listening and problem-solving skills.
- Ability to multitask efficiently.
- Team player with a positive attitude.
- Fluency in English and Hindi.
- South Indian language skills are an added advantage.
Required Skills
- Customer Support
- Merchant Onboarding
- Communication Skills
- Problem Solving
- Time Management
- Customer Relationship Management
- Multitasking
- Team Collaboration
- English & Hindi Communication
- Process Adherence
Roles and Responsibilities
- Handle PhonePe account and transaction-related queries.
- Provide support through phone and data channels.
- Follow defined support processes and guidelines.
- Build trust and maintain excellent customer relationships.
- Achieve daily productivity and quality goals.
- Coordinate with internal teams for issue resolution.
- Escalate unresolved cases appropriately.
- Educate merchants on PhonePe services and features.
- Recommend process improvements to enhance customer experience.
Eligibility Criteria
- Graduation (10+2+3) is mandatory.
- Freshers and experienced candidates can apply.
- Excellent written and verbal communication skills.
- Must be fluent in English and Hindi.
- Multilingual skills in South Indian languages are preferred.
- Strong customer service mindset and willingness to learn.
Why Join PhonePe?
- Work with one of India’s fastest-growing fintech companies.
- Competitive salary package.
- Exposure to digital payments and merchant operations.
- Excellent learning and career growth opportunities.
- Inclusive and employee-friendly work culture.
- Opportunity to support millions of merchants across India.
Interview Experience
The PhonePe hiring process generally begins with application screening followed by communication and customer support assessments. Shortlisted candidates attend interview rounds focusing on customer handling, problem-solving, communication skills, scenario-based questions, and adaptability. The HR discussion evaluates teamwork, learning ability, and overall cultural fit.
Work Culture
PhonePe promotes an innovation-driven and customer-first work culture where employees are encouraged to take ownership, solve problems, and continuously learn. Team members collaborate across multiple functions while receiving mentorship, professional development opportunities, and exposure to large-scale fintech operations.
Selection Process
- Round 1: Application & Resume Screening
- Round 2: Communication / Customer Support Assessment
- Round 3: Operations Interview
- Round 4: HR Interview
- Round 5: Final Selection
Salary & Benefits
PhonePe offers an expected salary package of ₹3.8 – ₹5.8 LPA for the Merchant Onboarding Specialist role, based on market reports and similar openings.
Employees also receive:
- Medical Insurance
- Life & Accident Insurance
- Provident Fund & Gratuity
- Paid Leave
- Employee Wellness Programs
- Higher Education Assistance
- Maternity & Paternity Benefits
- Career Growth Opportunities
How to Apply for PhonePe Merchant Onboarding Specialist
Interested candidates can apply online through the official PhonePe Careers portal. Before applying, ensure your resume highlights your educational qualifications, communication skills, language proficiency, customer support experience (if any), certifications, and relevant achievements. Early applications are recommended as positions may close once the required number of candidates has been shortlisted.
Apply Now
Click on the official application link and complete your online registration process.