Concentrix Hiring 2026: Concentrix has announced a new hiring opportunity for the position of Customer Service Representative in Hyderabad, Telangana. Freshers and candidates with up to 3 years of experience are eligible to apply. If you’re looking to build a career in customer support, BPO, or international voice processes, this is an excellent opportunity to join one of the world’s leading customer experience companies.
Concentrix Hiring 2026: Job Details
| Details | Information |
|---|---|
| Company | Concentrix |
| Role | Customer Service Representative |
| Job Type | Full-Time |
| Experience | 0–3 Years |
| Qualification | Graduate / Undergraduate |
| Location | Hyderabad, Telangana |
| Salary | Up to ₹3.5 LPA (Estimated) |
| Shift | Rotational Shifts |
About Concentrix
Concentrix is a global leader in customer experience (CX) solutions and technology, serving some of the world’s biggest brands. The company operates in over 70 countries and provides customer support, technical support, sales, and digital transformation services across multiple industries.
Role Overview
As a Customer Service Representative, you will handle inbound and outbound customer interactions, resolve customer queries, provide product information, maintain customer records, and ensure high customer satisfaction while achieving quality and productivity targets.
Responsibilities
- Handle inbound and outbound customer calls.
- Resolve customer queries professionally.
- Understand customer requirements and provide appropriate solutions.
- Maintain accurate customer records.
- Achieve KPIs and quality standards.
- Upsell products and services when required.
- Use CRM tools for call documentation.
- Collaborate with internal teams.
- Ensure excellent customer satisfaction.
- Follow company processes and compliance guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service attitude.
- Computer navigation and MS Office knowledge.
- Good problem-solving ability.
- Ability to multitask.
- Attention to detail.
- Teamwork and collaboration.
- Patience while handling customers.
- Flexibility to work rotational shifts.
- Ability to work under pressure.
Eligibility Criteria
- Graduate or Undergraduate in any discipline.
- Freshers are eligible.
- Experience: 0–3 years.
- Strong English communication.
- Basic computer knowledge.
- Customer handling skills.
Salary
Concentrix has not officially disclosed the salary for this position. Based on similar Customer Service Representative roles in Hyderabad, the expected salary can go up to ₹3.5 LPA, depending on experience, interview performance, and project allocation.
Selection Process
- Online Application
- HR Screening
- Communication Assessment
- Voice/Operations Interview
- Final HR Round
- Offer Letter
How to Apply
Interested candidates can apply through the official Concentrix Careers portal by filling out the online application form and submitting the required details.
Apply Now
Complete your online application through the official Concentrix Careers website and begin your career as a Customer Service Representative with Concentrix.