Accenture Hiring: Looking for a great opportunity to start your career with a leading global consulting and technology company? Accenture is hiring Business Advisory New Associates for its Next Generation Customer Operations team in Hyderabad. This role is ideal for fresh graduates and candidates with up to 1 year of experience who possess strong communication, customer service, and problem-solving skills.
As a Business Advisory New Associate, you will work closely with customers, employees, and vendors to resolve queries, manage escalations, and deliver exceptional customer experiences across multiple communication channels, including calls, emails, and chats.
Accenture Business Advisory New Associate – Job Details
| Company | Accenture |
|---|---|
| Role | Business Advisory New Associate |
| Location | Hyderabad, India |
| Qualification | Any Graduation |
| Experience | 0 – 2 Years |
| Job Type | Full-Time |
| Shift | Rotational / Night Shifts |
| Department | Next Generation Customer Operations |
About Accenture
Accenture is a leading global professional services company specializing in digital, cloud, security, consulting, technology, and operations services. With over 784,000 employees serving clients across more than 120 countries, Accenture helps organizations embrace innovation and achieve business transformation through cutting-edge technology and human ingenuity.
Role Overview
As a Business Advisory New Associate, you will be part of Accenture’s Customer Support and HR Contact Center operations. The role focuses on handling customer and employee queries, resolving issues, managing escalations, and ensuring a seamless support experience.
You will interact with customers through calls, emails, and chats while maintaining service quality standards and meeting client expectations. This role requires excellent communication skills, adaptability, customer-centric thinking, and the ability to work effectively in a fast-paced environment.
What You’ll Do
- Manage and resolve customer and employee queries efficiently.
- Handle escalations and complaints while ensuring customer satisfaction.
- Provide timely resolutions within defined service-level agreements (SLAs).
- Support HR Contact Center operations and customer support functions.
- Deliver personalized support experiences across calls, chats, and emails.
- Collaborate with internal teams and external stakeholders to resolve issues.
- Ensure accurate documentation and ticket management.
- Monitor and maintain operational processes for smooth workflow execution.
What Are We Looking For?
- Written and verbal communication skills.
- Commitment to quality and customer satisfaction.
- Strong collaboration and interpersonal skills.
- Adaptable and flexible mindset.
- Ability to work effectively in a team environment.
- Excellent English speaking and writing skills.
- Customer-focused attitude with strong service orientation.
- Basic knowledge of Microsoft Word, Excel, and PowerPoint.
- Quick learner with the ability to adapt to new processes and technologies.
- Ability to multitask and manage changing priorities effectively.
Required Skills
- Excellent communication skills (written and verbal).
- Customer service and stakeholder management.
- Problem-solving and critical thinking abilities.
- Email, chat, and voice support experience.
- Microsoft Office tools proficiency.
- Attention to detail and process adherence.
- Ability to work in rotational and night shifts.
- Strong organizational and documentation skills.
Roles and Responsibilities
- Solve routine customer and operational issues by following established procedures and guidelines.
- Coordinate customer requests and ensure timely completion by field technicians.
- Log customer, client, and vendor requests in ticketing systems.
- Maintain and manage technician dispatch databases.
- Perform root cause analysis and resolve operational issues effectively.
- Maintain permanent site access lists and operational rosters.
- Document troubleshooting activities and customer interactions accurately.
- Support report preparation and business presentations when required.
- Manage incident notifications and escalations.
- Ensure high levels of customer satisfaction and service excellence.
- Update and maintain service management tools and knowledge databases.
- Conduct follow-ups with customers when necessary.
- Identify opportunities for process improvements.
- Support senior-level escalations and customer complaint management.
- Share learnings and provide guidance to team members.
Eligibility Criteria
- Any Graduation degree from a recognized university.
- Freshers and candidates with up to 2 year of experience can apply.
- Excellent English communication skills are mandatory.
- Basic knowledge of Microsoft Office tools.
- Willingness to work in rotational and night shifts.
- Strong customer service mindset and problem-solving abilities.
Why Join Accenture?
- Opportunity to work with one of the world’s top consulting and technology companies.
- Gain experience supporting global clients across multiple industries.
- Access to world-class training, certifications, and learning platforms.
- Exposure to customer operations, HR support, and business process management.
- Competitive salary and employee benefits package.
- Inclusive and collaborative work environment.
- Clear career growth opportunities and internal mobility programs.
- Learn from industry experts while working on real-world business challenges.
Interview Experience
The Accenture hiring process generally starts with application screening followed by an online assessment that may include aptitude, communication, and logical reasoning evaluations. Shortlisted candidates are invited for interviews focusing on customer service skills, communication abilities, problem-solving capabilities, and behavioral scenarios.
The final HR discussion typically evaluates cultural fit, shift flexibility, career aspirations, and overall suitability for the role. Candidates should prepare communication-based questions, customer handling scenarios, and basic Microsoft Office concepts.
Work Culture
Accenture promotes a culture of innovation, inclusion, continuous learning, and collaboration. Employees work in a dynamic environment where ideas are encouraged, skills are continuously developed, and career growth is supported through mentorship and training programs.
The company emphasizes work-life balance, employee well-being, diversity, and professional development, making it one of the most sought-after employers for fresh graduates and young professionals.
Selection Process
Round 1: Application & Resume Screening
Round 2: Online Assessment (Aptitude, Communication & Logical Reasoning)
Round 3: Operations / Customer Support Interview
Round 4: HR Interview
Round 5: Final Selection
Salary & Benefits
Accenture offers a competitive salary package along with performance-based rewards, health benefits, learning and development programs, employee wellness initiatives, and long-term career advancement opportunities. Employees also gain exposure to global projects and industry-leading technologies.
How to Apply for Accenture Business Advisory New Associate
Interested candidates can apply online through the official Accenture Careers portal. Before applying, ensure that your resume highlights your educational qualifications, communication skills, customer service experience, internships, certifications, and technical competencies.
Early applications are encouraged as positions may be filled on a rolling basis.
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