Sutherland Recruitment 2026: Sutherland is hiring Technical Support Associates for its Chennai office. This is an excellent opportunity for freshers and experienced candidates looking to start their career in the IT support and customer service industry. Candidates from the 2022, 2023, 2024, 2025, and 2026 batches with strong English communication skills are encouraged to apply.
If you’re passionate about technology, customer support, troubleshooting, and problem-solving, this is a great opportunity to join a leading global BPM company.
About Sutherland
Sutherland is a global business process transformation company providing digital transformation, IT services, customer experience management, and technology solutions to leading brands worldwide. With operations across multiple countries, Sutherland offers excellent learning opportunities, structured training, and long-term career growth.
Sutherland Recruitment 2026: Job Details
| Details | Information |
|---|---|
| Company | Sutherland |
| Job Role | Technical Support Associate |
| Job Type | Full-Time |
| Qualification | Any Graduate |
| Experience | Freshers & Experienced |
| Eligible Batch | 2022–2026 |
| Salary | ₹3.5 LPA |
| Job Location | Chennai |
| Work Mode | Work From Office |
Job Description
Sutherland is looking for Technical Support Associates to provide voice-based technical assistance to customers by resolving hardware, software, internet, and device-related issues. Selected candidates will troubleshoot customer problems, provide step-by-step guidance, and deliver an excellent customer support experience while maintaining high service quality.
Key Responsibilities
Customer Support
- Handle customer queries through voice support.
- Provide technical troubleshooting assistance.
- Resolve hardware and software issues.
- Deliver first-call resolution.
- Maintain customer satisfaction.
Technical Support
- Troubleshoot consumer devices.
- Diagnose network and Wi-Fi issues.
- Guide customers with technical solutions.
- Escalate complex issues when required.
- Document customer interactions.
Team Collaboration
- Work with technical support teams.
- Follow company SOPs.
- Maintain service quality standards.
- Meet productivity targets.
- Participate in training sessions.
Required Skills
- English Communication
- Technical Troubleshooting
- Customer Service
- Active Listening
- Problem Solving
- Basic Networking
- Wi-Fi Troubleshooting
- Typing Skills (30–32 WPM)
- Time Management
- Teamwork
Eligibility Criteria
- Any Graduate.
- 2022–2026 passing batch.
- Strong English communication skills.
- Basic understanding of consumer technology.
- Knowledge of Wi-Fi and networking fundamentals.
- Typing speed of 30 WPM (Voice) or 32 WPM (Chat).
- Willingness to work rotational shifts, weekends, and evenings.
Salary
Selected candidates will receive an annual salary package of approximately ₹3.5 LPA, along with professional training, career development opportunities, and performance-based growth.
Selection Process
- Online Application
- HR Screening
- Communication Assessment
- Technical Interview
- HR Interview
- Document Verification
- Offer Letter
Work Culture at Sutherland
Sutherland provides a fast-paced and employee-friendly work environment where associates receive continuous learning opportunities, technical training, and exposure to global customer support operations. Employees work with experienced professionals while building valuable communication and technical skills.
Why Join Sutherland?
- ₹3.5 LPA Salary
- Freshers Hiring
- Any Graduate Eligible
- Technical Support Career
- Global Customer Exposure
- Structured Training
- Career Growth Opportunities
- Professional Work Environment
- Skill Development Programs
How to Apply
Interested candidates should visit the official Sutherland Careers portal, search for the Technical Support Associate role, complete the online application form, upload the required documents, and submit the application.