Teleperformance Hiring 2026: Teleperformance is inviting applications for the Quality Analyst – Domestic role in Bengaluru, Karnataka. This is a great opportunity for freshers and professionals with up to 4 years of experience who want to build a career in Quality Assurance, BPO Operations, and Customer Experience Management.
As a Quality Analyst, you will monitor service quality, conduct process audits, analyze performance trends, and help improve customer satisfaction by ensuring compliance with quality standards and operational guidelines.
Teleperformance Quality Analyst – Job Details
| Company | Teleperformance |
|---|---|
| Role | Quality Analyst – Domestic |
| Job Type | Full-Time |
| Employment Type | Permanent |
| Location | Bengaluru, Karnataka |
| Qualification | Any Graduate / Any Postgraduate |
| Experience | 0–4 Years |
| Salary | ₹3.5–6 LPA (Estimated) |
| Industry | BPM / BPO |
| Department | Quality Assurance |
| Last Date to Apply | Apply As Soon As Possible |
About Teleperformance
Teleperformance is one of the world’s leading providers of customer experience management and business process outsourcing (BPO) services. Operating across more than 100 countries, the company delivers customer support, technical assistance, digital solutions, and business services for some of the world’s biggest brands while providing employees with excellent learning and career growth opportunities.
Quality Analyst – Role Overview
As a Quality Analyst, you will evaluate customer interactions, conduct quality audits, identify improvement opportunities, and ensure service delivery meets company standards. You will work closely with operations and training teams to improve overall process quality and customer satisfaction.
Responsibilities
- Conduct quality audits to ensure compliance with company and industry standards.
- Monitor customer interactions and evaluate service quality.
- Develop and improve quality control processes.
- Analyze quality reports, trends, and performance metrics.
- Identify opportunities to improve customer experience.
- Collaborate with operations and cross-functional teams to resolve quality issues.
- Provide coaching and training on quality standards and best practices.
- Prepare quality reports and maintain accurate documentation.
- Ensure all quality initiatives align with business objectives.
Required Skills
- Quality Assurance
- Quality Auditing
- BPO Operations
- Customer Service
- Data Analysis
- Reporting
- Problem Solving
- Communication Skills
- Attention to Detail
- Microsoft Excel
- Team Collaboration
Preferred Skills
- Quality Management Systems
- Process Improvement
- Root Cause Analysis
- Performance Monitoring
- Quality Management Tools
- Coaching & Feedback
Eligibility Criteria
- Any Graduate or Any Postgraduate.
- 0–4 years of experience in Quality Assurance, BPO, or a related field.
- Freshers with strong analytical and communication skills may also be considered.
- Good understanding of quality management principles and methodologies.
- Excellent problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
Salary
Selected candidates can expect an estimated annual salary package of ₹3.5 LPA to ₹6 LPA, depending on experience, skills, and interview performance.
Selection Process
- Online Application
- Resume Shortlisting
- Assessment (if applicable)
- Operations / Quality Interview
- HR Interview
- Final Offer
How to Apply for Teleperformance Hiring 2026
Interested candidates can apply online through the official Teleperformance Careers website. Before applying, update your resume with your academic qualifications, communication skills, quality assurance experience, certifications, internships, and relevant achievements.
Apply Now
Complete your online application through the official Teleperformance Careers website and begin your career as a Quality Analyst – Domestic with Teleperformance.